Refruiting, a leading company in the distribution of healthy food for companies, identified the need to offer its customers an advanced digital platform that would improve autonomy in the management of subscriptions, orders and invoicing. With this objective in mind, Ganbaru Smartech designed and
developed a customized extranet, accessible from any browser, with an intuitive experience and fully integrated with their digital ecosystem.
An efficient, secure and scalable system
The solution created for Refruiting allows centralizing all customer management in a single digital environment. Thanks to the integration with Odoo ERP and HubSpot CRM, the platform ensures real-time synchronization of data, facilitating order management, billing management and customer support in an efficient and automated manner.
From the outset, we worked on developing a secure and scalable system that would not only meet the company's current needs, but would also be ready to grow and adapt to future service enhancements and expansions.
Key functionalities of Refruiting's private web platform
- Client and user management: The platform allows you to manage users with different roles and access levels, ensuring detailed control of permissions within the system.
- Synchronization with Odoo ERP: The bi-directional integration allows a constant update of customers, orders, invoices and subscriptions, ensuring that information is always up to date.
- Intuitive customer area: From a single panel, users can consult and manage subscriptions, quotes, invoices and delivery notes, improving autonomy and reducing the need for support.
- Process automation: The platform streamlines key tasks such as quote generation, invoicing and shipment management, optimizing response time and reducing manual errors.
- Integrated payment module: We implemented a card tokenization system that enables automated payments, improving transaction efficiency and security.
- Tracking and support with HubSpot: Any incident reported through the extranet automatically generates a case in HubSpot, facilitating the tracking and resolution of problems in a structured way.
- Analysis and reporting: Thanks to its statistics module, the platform provides key data on subscriptions, payments and orders, allowing Refruiting to make strategic decisions based on real-time information.
With the implementation of this tool, Refruiting has achieved a significant reduction in management times, improving the experience for both its internal team and its clients. The automation of administrative processes has made it possible to minimize errors and optimize communication with clients, offering a more agile and efficient service.
In addition, the digitization of subscription management has increased flexibility for users, who can now modify their orders, consult invoices and manage their payments autonomously, without the need for direct assistance.
The impact of this solution is not only reflected in operational efficiency, but also in the satisfaction and loyalty of Refruiting's customers, who now enjoy a modern, secure and accessible digital experience from any device.
At Ganbaru,
we have worked with all types of clients, adapting to different needs and sectors. This experience has made us a
strategic technology partner, capable of developing flexible and scalable digital solutions that really add value to businesses.
Want to digitize your business management, automate processes and improve your customers' experience, contact us today and we will find the best solution for your business!
