360 Consulting for Digital Transformation

In this project, we collaborated with Gadis, one of the most recognized supermarket chains in northwestern Spain, on a key strategic process: rethinking its online store from scratch, with the goal of providing greater control, scalability, usability, and alignment with its real business needs.

Gadis already had a functional e-commerce platform, but it was limited in many operational and technical aspects. Price management, batch-based stock administration, warehouse coordination, product replenishment, and catalog updates presented significant frictions in the daily work of different teams.

Additionally, the platform lacked the flexibility needed to adapt to the current market pace and didn’t allow the company to implement new features without major technical effort.

Our approach to digital transformation: strategy and technology working together

This project wasn’t just about redesigning an online store. The challenge was much deeper: fully understanding the company’s operations, identifying each team’s pain points, and defining what the ideal system should look like for them.

That’s why we proposed an integral consultancy, structured into functional work blocks. Through regular meetings with the logistics, customer service, marketing, IT, and commercial management teams, we achieved the following:

• Analyze current processes and detect real bottlenecks.
• Prioritize features and needs based on operational impact.
• Align the technical vision with business objectives.
• Validate each step with Gadis’ key teams to ensure a perfect fit.
  
  

UX Design focused on end-users and internal teams

One of the project’s fundamental pillars was user experience (UX) design consultancy. To achieve this, we carried out a full review of the graphical interface and navigation architecture, both for end customers and internal teams.

• We started from the existing wireframes and worked closely with the Gadis team to turn them into functional and realistic visual interfaces, ensuring consistency between the proposed design and the final experience.
• We designed a responsive interface to guarantee a smooth experience across all devices (desktop, mobile, tablet).
• We applied usability, accessibility, and visual hierarchy principles, focusing both on conversion and operational efficiency.
• We supported the team in validating each screen, gathering feedback, and iterating until reaching a design approved by all stakeholders.
  
  

Thanks to this phase, Gadis now has a tailor-made design proposal that is clear, aligned with its brand identity, and in line with customer expectations.

Technical documentation and roadmap: leaving everything ready to build

Another key deliverable of this project was the technical and functional documentation, which serves as a roadmap for developing the new system.

This work included:

• Complete definition of information flows between internal and external systems.
• Detailed API specifications: endpoints, data structures, parameters, security.
• Functional wireframes for each component: client website, back office, client app, delivery app, and picking app.
• Cloud-based technical architecture proposal: scalable, secure, and maintainable.
• Development roadmap by phases, with functional prioritization and deliverable-based validation.
  
  

All of this was carried out under an agile methodology, with incremental deliveries, validation sessions, and a strong focus on collaboration between technical and functional teams.

The result: a solid foundation for the new online store development

Following the consultancy, Gadis now has a well-structured and documented foundation for implementing its new online platform. All departments involved are aligned in the same direction, and the development team has a clear guide to build quickly, securely, and without ambiguities.

The proposed solution is not only scalable but also designed to adapt to the real operational needs of a large supermarket network and improve the customer experience at every touchpoint.

Are you considering renewing your digital platform?

At Ganbaru Smartech, we help companies like yours to:

• Identify bottlenecks in their digital operations.
• Redesign their platform with both strategic and technical vision.
• Improve the user experience through UX design.
• Document their systems to facilitate future evolution.
  
  

If you’re looking for a tailor-made change in your online channel, get in touch with us! We can conduct a consultancy and, if you need it, carry it out together with our development team.

Request your free consultancy today!